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Air Systems Customer Support Engineer

Air Systems Customer Support Engineer M/F

Posting date 13 Feb 2020
Division Airbus
Location Toulouse Area, France
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External code JR10024471
Job family Customer Eng.&Technical Support&Services
Contract type Permanent Contract
Experience level Entry Level
Working Time Full time

Air Systems Customer Support Engineer M/F

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AIRBUS SAS

Airbus is a global leader in aeronautics, space and related services. In 2018 it generated revenues of € 64 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world's leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Job Description

Description of the job :
A vacancy for a Air Systems Customer Support Engineer M/F has arisen within Airbus in Toulouse. You will join the Air Systems department.

If you want to join the only area in Airbus that is essential to our Customers fleet, a vacancy has now arisen within Airbus Customer Services.

Customer Services Engineering is a dynamic, fast-paced domain with many opportunities for learning and career evolution.

With Safety and Customer Satisfaction at the heart, there are a wide variety of activities to be performed in the Customer Services Engineer position. Opportunities include presentations at Airbus and Supplier conferences and forums, travel to the Airline Customers for Technical Reviews and on-site troubleshooting assistance, project participation and follow-up, involvement in Airworthiness investigations...
And this domain is fast changing with digitalization (big data, Skywise, etc...) creating new methods of work and opportunities innovation will be key.

Task & accountabilities :
Your main tasks and responsibilities will include:

The engineers are responsible for responding to customer queries on daily issues regarding the Air System attributed to them as well as providing immediate AOG troubleshooting assistance, but also for bringing emerging issues in the fleet to light, notifying potential quality issues, brainstorming and analyzing causes and solutions in coordination with Engineering and Programs, challenging the supplier to provide a better / quicker / economical solution, in general, being the voice of the customer.

Required skills :
You will have the following skills and experience:

- Engineer or equivalent with preferably some knowledge on air systems and/or interfaces/integration.
- Highly concerned by Customer service and service minded.
- Good co-ordination and relational skills to deal with Customers, Design Offices, Vendors and other Airbus departments.
- Good presentation skills, both oral and written.
- Tenacious, Adaptable, and Reliable.
- Negotiation level in English.

Come and join us! The team will be happy to support your development and competence ramp-up and benefit from your engagement and curiosity.

If the prospect of joining our innovative Group motivates you?

Do not hesitate! Apply online! www.airbus.com/careers

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Air Systems Customer Support Engineer

Airbus, Toulouse
Contract Type: 
Permanent contract
Categories: 
Engineer, Support Engineer
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